A Note from the owner.

Charter House has saved our sellers over $2 million dollars in commission over the past 2 years compared to 6% and we are proud of this fact!

This means we take less commission than others while still providing full service.

While we might seem seller focused, the long term success of our business depends on BUYERS allowing us to help them buy homes!

You do not have to buy with us to sell your home, BUT, if you do plan to buy a home, we would greatly appreciate you allowing us to help you do that. We simply make more money helping buyers and those deals are needed to keep our doors open for years to come!

If you appreciate what we do on the selling side, help keep us around by buying a home through us or telling a friend about us that is looking to buy a home. Thanks!

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    Our People


    Mark Charter began practicing real estate in 2005. Over that time, Mark has been involved in a 1,000+ real estate transactions and has sold hundreds of millions worth of real estate. Mark is the owner of Agency Iowa, a real estate brokerage focused on on being the best at what we do every single day. Mark is Married to Katie and they have 3 children.
    Realtor/ Head Admin

    Katie Espenhover is a Realtor and Partner of Agency Iowa. Katie helps clients buy and sell homes, creating a warm, knowledgeable and FUN experience. She also oversees all transactions at Charter House, ensuring a smooth transaction from beginning to end. You could say she is the jack of all trades, and our clients LOVE her. Katie joined Agency Iowa in 2016, and has helped close hundreds of transactions. She is eager to help, organized, quick to respond, and will find out the answer for you if she doesn’t know it! Katie and her husband Travis live in Clive with their 3 children, Audrey, Landry and Leo. Katie enjoys spending time with her family, vacationing, the Hawkeyes, and living an active lifestyle! Katie is witty, smart and fun to spend time with.
    Realtor / Queen of Madrid Real Estate

    Kim has been with Agency Iowa since 2018, when she started her real estate career. She grew up around construction and development, so it seemed like a natural path. Her passion for helping others to navigate the unknown and successfully finding the best fit for each family makes each interaction unique and exciting. Outside of real estate, she enjoys spending time with her husband, three kids and two dogs in Madrid.
    Realtor / Director of Brokerage

    Reid has built a passion for all things real estate and strives to help clients achieve their goals. Residential, investment, and land sales are his main areas of focus and expertise. He has a great attention to detail and will stop at nothing to represent his clients to the fullest! You can count on him taking the time to understand your wants and needs and will work to make those a reality. He prides himself on building relationships with clients for life, not just a sale or transaction. Reid enjoys spending much of his free time on the golf course throughout the year and many hours enjoying the great outdoors in the fall. He calls Ankeny home, alongside his wife, Kelsey, and their dog Zoey.
    Realtor/Broker Associate

    Kristin has a vast amount of real estate experience that benefits all of her clients. Kristin loves helping her clients achieve their goals, while also pursuing her own passions, which include buying rental properties, tending to the family chickens and trying to get good at golf! Kristin lives in Johnston with her husband Paul and family.
    Realtor / Pro Fisherman, Softball Enthusiast

    After successfully managing a small business and coaching collegiate and semi-pro football for two decades, Adam joined Agency Iowa in 2018 and quickly found his interpersonal skills were a great match for clients' needs. Adam is always willing to lend a hand to help a neighbor or go the extra mile to insure his homebuyers and sellers' best interests are met. He has experience with relocations, new home buyers, retirees, and everything in between. He takes great pride in providing superior service while saving clients money. In his spare time, Adam still gets his coaching fix through his children's activities and shares his love of sports with them. He enjoys spending time outdoors, especially fishing. Adam's wife Bobbi is an Ankeny native and serves the community as an elected member of the City Council. Adam, Bobbi, and their three children call Ankeny home.
    Realtor / Owner of Velvety Pipes

    Ross Peterson was born and raised in central Iowa. He has lived in Des Moines his entire life and knows the communities of the metropolitan area as well as any person you’ll meet. Ross hosts an afternoon sports talk radio show on KXNO 106.3 and has built an incredible network of talented people in a variety of fields that he now uses to help clients through the process of buying and selling. Ross is very involved with local non profit organizations around Des Moines. He’s been named the volunteer of the month by Big Brothers Big Sisters. He currently is on the Board of Directors for the Boys and Girls Clubs of Central Iowa and is heavily involved with his alma mater East High School. Ross has two children, Eli and Audrey. When Ross isn’t helping clients or hosting his radio show he enjoys the outdoors. Fishing and camping with his family are his favorite activities. He also enjoys golfing with his friends.
    Realtor / Decor Guru, Loves French Fries

    Terrell graduated from Iowa State University with a Bachelor’s Degree in Event Management. Terrell has a passion for helping people and has always been interested in real estate and interior design. After purchasing her first home, she realized she wanted to help others achieve their real estate goals. Terrell and her husband, Shawn, currently live in Ankeny with their son, Bodhi, daughter Sutton and their dog, Haven. They enjoy traveling and being outdoors in their free time.
    Realtor / Life of the Party

    An Ankeny native, Jeff Lanning has witnessed the area’s housing development expansion and has a great appreciation for the community’s growth. Serving the greater Des Moines area as a professional agent with Agency Iowa, Jeff strives to exceed expectations and meet the needs of his clients when working with buyers and sellers alike. His creative, authentic, and caring nature is perfect for matching each client’s desires as well as skillfully presenting a home’s presence and character. Active and connected in the youth baseball community, Jeff coaches at Game Ready Baseball Club where he enjoys helping young ball players with the skills needed to become a successful baseball player. He played college baseball at the University of Nebraska and the University of New Orleans until he was drafted by the Minnesota Twins in the 8th round of the 2008 Major League Baseball draft. He played five years of professional baseball with the Twins and the Philadelphia Phillies. After baseball, Jeff finished his degree in business marketing at Iowa State University. In his free time Jeff enjoys time with family, playing golf, and being outdoors.
    Realtor / Ivory Tickler & Proper Gentleman

    Jon Olson is a former client of Agency Iowa who enjoyed the process of working with the company so much that he became an employee. He has a passion for helping people through important life decisions and desires to keep the real estate process laid back and understandable for his clients. Jon also has a unique talent within golf, being one of only three players in state history to win the Iowa State Amateur, the Iowa State Match Play Championship, the Herman Sani Invitational and the Iowa Open. He also enjoys playing the piano, water skiing and downhill skiing whenever possible. Jon has two sons named Edison and Parker who mean the world to him. If you are considering selling or buying a property - or need a ringer in a local golf event - please contact Jon as he would enjoy the opportunity to work with you! Jon serves the Ames and Des Moines area.
    Realtor / Wordle Expert and Gentleman

    Shawn joined Agency Iowa to combine his passion for customer service with his knowledge and appreciation for his lifelong home of Central Iowa. Born and raised in Ames, and having worked in the Metro for many years, Shawn has seen the communities he loves grow and prosper, and aspires to be a part of that progress while saving you money and helping you find your dream home. Shawn lives in Ames with his wife Ami, their two kids and two rescue dogs, Hercules and Zeus. In his free time he enjoys playing slow-pitch softball, coaching little league, and is a season ticket holder to Iowa State football and basketball. Shawn serves both the Ames and Des Moines areas.

    Bio Coming soon!

    Perhaps not what you picture when you read born and raised Iowa farm girl, however that’s Amanda. She grew up in the country, and on construction sites with her family. Interior design has always been one of her favorite pastimes, and is initially how she became interested in real estate. She loves when houses become homes.Amanda’s journey has taken her through over a decade of healthcare specializing in gerontology, an adventure in being a stay-at-home mom, homeschooling, as well as her escapades with pet store management. She has a profound passion for family and animals. She is dedicated to celebrating the value in others and helping them obtain their dreams.Amanda can be found gaming with her family, driving around with her bearded dragon or paddle boarding with her dogs in her free time.
    Realtor / Idea Connoisseur and Knuckle Dragger

    Born and raised in central Iowa, Dan Douglas has been serving the United States honorably for 2 decades in uniform. Retiring from the US Army, Dan has returned to Iowa and is excited to provide professional realty service to his clients throughout the greater Des Moines area. He looks forward to continued involvement in the community and enjoying the people here at home. While a Green Beret, Dan learned to have a passion for understanding the nuance of specific environments and the local culture. He enjoys his faith, family, and friendships. Dan’s hobbies include reading, renovation projects, planning, exploring new ideas, and Oxford commas.

    I launched my real estate journey in 2008, and it was there that I realized there is so much more to real estate than just opening doors and putting signs in the ground.  I truly love helping clients achieve their dreams through real estate. As a dedicated professional, my commitment extends beyond my transactions; for me it’s really about building lasting relationships. I am a mother of 3 and am  married to my high school sweetheart, Mike, who joined me on this crazy journey back in 2017 as he was getting ready to retire with his 20 years in the military. Together we bring a whole new level of service to each and every client because we understand that each client is different and will have their own set of unique needs. I have a passion for assisting a diverse range of clients- from veterans, to first-time homebuyers all the way to investors and sellers. I understand the unique needs of each client very well.  When the contracts come in, Negotiating deals is not just a job for me; it’s a thrilling challenge that I eagerly embrace. My commitment extends beyond each transaction, I truly go above and beyond to ensure each client's experience is exceptional. Let me turn your real estate goals into reality.

    My journey into real estate is a reflection of my life experiences leading up to this career. I served for 20 years in the military, so my values of dedication, integrity and attention to detail are reflected in every real estate transaction. I have a passion for helping veterans and military members as I have a deep understanding of the unique needs and lending process surrounding my military clients. I also have an extensive background in construction, so I can offer each client a valuable perspective on the home they are selling or buying. In 2017 I joined forces with my wife, Kenzie, who has been a seasoned professional in the real estate industry since 2008. Together we form a powerhouse real estate team, combining years of experience with a passion for helping clients through the selling and buying process. Whether it's working with veterans, guiding first time home buyers or assisting sellers in showcasing their properties, I am committed to delivering exceptional service. Trust me to turn your real estate goals into a successful reality.

    Kenzie began her real estate career in 2020. Prior to real estate Kenzie was an elementary teacher for West Des Moines schools. Kenzie now uses her organization, attention-to-detail and responsive communication to help families buy or sell their home. Kenzie and her husband, Ben, live in Waukee with their four children. When she is not helping clients, she enjoys spending time with her family, reading, and staying active.

    Misty is a licensed REALTOR® with Agency Iowa, and is a member of the National Association of Realtors and Des Moines Area Association of Realtors.  Misty assists buyers and sellers providing knowledge and understanding of the process and procedures it takes while walking with you every step of the way.

    Misty’s background was working for a non-profit organization for 14 years. In 2023 she decided to take a leap and start her own cleaning business called Family Maid’s Cleaning & Organizing.  As a business owner she rolls up her sleeves and works alongside her employees to provide great customer service to her clients.  Misty stepped into the Real Estate industry in 2023.  With her background in marketing, it will help her market homes for sale and stay on top of homes available for buyers.

    Misty has two daughters, Taylor (Josh) and Lexis (Alan).  She also has four grandchildren: Tinsley, Larson, Taryn, and Sullivan.  In her free time, you will find her spending time with her family or working out in the gym.  Misty prides herself on being family oriented, faith focused, and health driven.


    I have a passion for real estate and helping clients achieve their dream of homeownership.
    Working with a wide range of buyers and sellers including investors, first-time home buyers, down sizers and every stage in between, I pride myself in making the home buying and selling process as seamless as possible with the emphasis being on making sure that my clients are happy with the entire process.
    Real estate truly is a relationship business. That is my very favorite aspect of my career. Many people over the years, I have met and worked for end up being life long friends that come back to me over and over for their real estate needs.
    With a background in accounting, I am detail oriented which is key to ensuring that all of the many steps in the process are handled properly and timely. Education of the market, an honest prospective, and effective communication are all services that my buyers and sellers can expect from me.
    I am proud and honored that I have been able to work professionally and personally with active military, veterans, and law enforcement personnel. I strive to give back to those that have given so much.
    When not working with my clients, I enjoy spending time with my husband on side by side adventures, traveling, family time with our son, daughter and their families, reading, decorating, and organizing.

    Realtor / Coach at Heart

    Kevin started as a Realtor in August 2020. He made the move to Agency Iowa in February 2024. Kevin is passionate about helping people achieve their real estate goals. He’s a Polk City resident with a loving family that includes wife Kaity and two kids. Kevin is a former high school coach turned proud parent coach.

    Realtor / Indiana Jones Impersonator

    Tyler has been a Realtor in the metro for 6 years. With a passion for connecting people with their ideal homes, he brings a wealth of market knowledge and a commitment to personalized service. Whether you're buying or selling, his goal is to make your real estate journey not only successful but also enjoyable. Tyler and his wife, Caley, have 2 sons, Nash and Myles. In his free time, he enjoys spending time with his family, golfing, and cheering on the Iowa State Cyclones and Dallas Cowboys.

    Bio Coming Soon!

    I was born in Germany and moved to Iowa with my family when I was only 2! I have been an Iowan since then and I graduated from Urbandale high school in 2013. Right out of high school I joined the automotive industry and I was in sales & finance for the majority of my career in the automotive world. I truly believe that my experience in sales and finance will help me excel in my real estate career.
    I made the exciting leap to get into real estate and got my real estate license because I want to help my clients find their dream home. I look forward to building close relationships with my clients and serving their needs through the home buying process.
    I spend my free time being a mama to my 5 year old, who keeps me on my toes!

    Bio Coming Soon!